The leader of an organisation has to be a very alert and vigilant person. He has to be aware of the wrong as well as manipulated information that can reach to him from various sources. In this matter, he has to be most careful from his own ‘middle-men’.
Middle-men for senior management would be the junior managers and those who deal with the lower staff on a daily basis. These middle-men report to the seniors all that happens at the lower end.
However, being totally dependent on the middle-men can be dangerous. If one gets too dependent on them they can change reports, encourage corruption and also leak important data.
Therefore, Kautilya advises to have an open door policy right from the senior management to the junior most level in an organisation: “He (leader) should allow unrestricted entrance to those wishing to see him in connection with their affairs” (1.19.26)
Any person who wants to communicate to the seniors, their affairs should be encouraged as it helps in bridging the gap of communication.
Unrestricted entrance means middle-men cannot restrict or control whom you meet and share information with. In various organisations, one has to pass through the secretaries to get the work done. Secretaries are required to leverage your work. But the moment one becomes dependent on them and they start taking decisions concerning ‘people’ for you—be aware and watch out!