Problems keep occurring in any organisation. The moment one crops up, all employees need to think of how it can be solved rather than just worry about it. And they should never ever expect that the solution will come from just a particular person, department or a group of people.
Chanakya had a suggestion for this: “He should fight with the mobilisation of all troops.” (12.1.3). In other words, the entire office team has to come together when fighting a problem.
For example, if your company’s sales figures are affected, don’t expect only the sales and marketing department to look into the issue. Call key persons from all departments and brainstorm the issue together. You will then see a different, possibly better, approach to the problem.
Here’s a step-by-step process for solving problems together:
Identify the problem
Before solving a problem, identify and understand it thoroughly. It’s just like a medical diagnosis which is necessary to identify the root cause of an ailment and the required medicine for it.
Thus, if challenged with problems as varied as attrition, financial issues, sales targets or any other, first identify where the problem started.
Dr Radhakrishnan Pillai is an Indian management thinker, author, and Founder of Atma Darshan and Chanakya Aanvikshiki. Dr Pillai has extensively researched Kautilya’s Arthashastra, the 3rd century BC treatise and incorporated it into modern management.
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